WebCreative Media Privacy Policy
Last Updated 7th August 2026
At WebCreative Media, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want all of our clients to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. Just in case you need some reassurance, please feel free to read on for some detailed information on how we use your personal information, should you need to know more.
Website Cookies
When someone visits our website, we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to our site and its pages, quiet and busy times, and locations that clients might search us within. It helps us keep an eye on how our website is doing and how much traffic we are gaining at any one time. Aside from our in-house web designer reviewing this, we do not do anything else with this information, do not advertise it online, and do not discuss/share it with anyone else. This information is only processed in a way which does not allow Google to find out the identities of those visiting our website. This includes us having turned on IP Anonymisation. Google has their own GDPR policy which can be found here.
We also do not use cookies for advertising banners, as we do not run these on our site.
Cookies are also used for our website security protection plugin (called iThemes). This plugin reads IP addresses so that it can better secure the site - and offers an IP blacklist/whitelist to protect our site from being hacked.
If you have the option to disable cookies in your browser you may do so if you so choose, by finding your settings and following these instructions. This should not affect the functionality of the WebCreative Media website, but could affect other sites you may visit.
Mailing Lists
WebCreative Media have only one mailing list - for those who have a website hosted with us. This mailing list only refers to important information about major changes online or regarding any offers we are running. This mailing list (created on the 25th May 2018) will no longer be sent to clients who opt out of receiving emails from us. All emails will include an easy to follow opt out process. However, sending payment reminders for hosting renewals will be exempt from this rule, as we are not required to obtain consent to send out payment reminders/invoices for payment.
Emails from the Contact Enquiry Form
Our Contact Enquiry Form is a simple way for you to send us details of the services you require from us. The information provided is only used to build an estimate/quote for the requested work. Only WebCreative Media staff process this information to build estimates in-house, and information does not leave our office. We do not store these emails on a database, do not use them for mailing lists, and only ask for the information needed to provide an estimate. These details are vital to our estimate process, and therefore we do not ask for any further personal information than what is required.
We never send unsolicited emails to our clients, and will only contact you in regards to any services you request from us. Emails are only backed up onto local disk drives and are not accessible to anyone who is not a WebCreative Media employee.
We do not share these client emails or email addresses with any external parties, unless we receive express permission from the client to do so (such as when forwarding on a message at their request).
Web Design & Hosting
WebCreative Media offer hosting and web design to clients, as part of the services offered. Once websites are designed, if customers pay for the additional CMS tutorial, we send them their username/password via email but do not hold records of this ourselves. However, we have the ability to reset passwords via our server should our customers request this. Our web hosting information is only accessed by our web staff for the sole purpose of designing websites. Again, we do not share this data with any third parties, and only access client’s accounts when requested to do so for these duties.
We also purchase domain names on behalf of our clients. Public information (such as name and address of the domain registrant) is still currently available on the WHOIS directory which can be found here. Most of our domains are actually registered to WebCreative Media, so only show our own details on the WHOIS directory, instead of our clients business/personal addresses. We find this increases security for our clients, but registered details can be changed /requested for their own customer data to be registered against the domain and publicly shown (i.e. registered to their own names/address/phone number/email). Customers can request their domains be transferred to another hosting provider at any time (after a 1 year period), and simply need to contact WebCreative Media hello@webcreative.media in order to begin the process. It is generally better for our clients to put us in contact with the new web developer themselves, so that we can be sure that the transfer is authorised by the client.
Our Invoice System
We hold names, company addresses, telephone numbers and email addresses from our clients on our invoice system. This is only used for accounting and tax purposes. Under the GDPR we are not required to ask for consent to send invoices and other transactional emails to customers. We only use this personal information internally and do not share any information with other businesses or for marketing reasons. You can see the GDPR compliance statement at the official Quickbooks website here.
The ‘Right to Be Forgotten’
Under the new GDPR, individuals can now request the ‘right to erasure’. If for any reason you’d like to have your personal data removed from our systems, it is your legal right to request this and for us to comply within 1 month. We will provide a report to show you this has been done. For more information from the ICO regarding the ‘right to erasure’, please see here.
You can easily request a data report by emailing us and asking us to provide this on hello@webcreative.media
The system will send you an automated email confirmation link, and once confirmed will receive your report/deletion immediately.
If you have any questions, feel free to contact us at hello@webcreative.media