1. Standard Terms & Conditions & Trading Information
1.1 These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you. WebCreative Media trades under the name of Jayd Kent, as a soletrader.
2. Payment Terms
2.1 Account
Payment is usually 50% upfront and 50% on completion (just before the website is launched). If SEO is part of the package, the SEO will need to be completed post launch.
2.2 Discounts
Any discounts are offered on the understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
2.3 VAT
As a soletrader, WebCreative Media currently does not charge VAT (as of August 2026).
3. Passing of Title
3.1 - All goods, delivered or not, remain our property until payment is received in full.
3.2 - In the event of non-payment for such services we will, without loss of any rights or remedy, remove from your possession those goods.
4. Products
4.1 - We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
5. Quotations
5.1 - Quotations are only valid for 28 days after the initial quote date.
5.2 - Any price or quotation is subject to change at any point without notice, including advertised offers.
6. Delivery
6.1 - Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay in the delivery of the goods. Content being supplied on time is essential for delivery being made on time, subject to client submissions.
7. Liability
7.1 - We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled/delayed order.
7.2 - Nothing in these terms and conditions shall affect the rights of a consumer.
8. Refunds
8.1 - We reserve the right to rectify defective work and shall not be liable to refund.
8.2 - If a deposit has been made and the client decides to cancel the job, a refund will not be made as all deposits are non refundable.
9. - Cancellation Charges
9.1 - Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted.
10. Artwork
10.1 - The entire copyright throughout the world in all artwork, designs, websites and any other artistic craftsmanship made by or for WebCreative Media pursuant to or in implementation of any contract with the customer shall belong to WebCreative Media.
10.2 - All orders are completed solely on the basis of the Artwork and information provided to WebCreative Media by the customer. Any additional costs that arise due to the inaccuracy of the content/artwork supplied will be the sole responsibility of the customer.
10.3 - We charge a set rate for our logo and branding service for the first 6 proofs. We then charge £55.00 an hour for any change thereafter.
10.4 - Once your design project is initiated and any preliminary artwork has been created by WebCreative Media, all retainer payments made by you become non-refundable.
10.5 - Please note that all images, text and logos are the intellectual property of WebCreative Media and are not to be used without our written permission.
11. Proofs
11.1 - Please note that the colour of the printed item will be affected by the type of paper used to print as well as matt/glossy lamination. WebCreative Media will not accept liability or responsibility for any variations in colour or any other defects or irregularities when printing elsewhere as a result of this. We create artwork in either CMYK (for print use) or RGB (digital/web use) as standard. We cannot match Pantones or Ral Colours, as these require in-person swatches to be viewed to best match the colour. You will need to speak to your preferred printers if you require these colours to be matched.
11.2 - Proofs are supplied as standard, unless the customer has provided their own artwork.
11.3 - If whilst performing a standard or advanced (proofing) check, WebCreative Media discovers that the Artwork provided by the customer is defective or incorrect, we will notify the customer. It is the customers responsibility to either provide the corrected artwork, or give permission for WebCreative Media to the make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
11.4 - Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed.
11.5 - Final proofs must be signed off by the customer in writing - verbally is not acceptable.
12. Hosting
12.1 Our Servers
We use UK based servers under the name of 20i. 20i have one of the highest uptimes in the country and their server status can be checked at www.stackstatus.com. WebCreative Media does not accept responsibility for any downtime of websites or loss of earnings as a result.
12.2 Hosting & Emails
WebCreative Media offers hosting as a reseller, with shared server platforms. Once hosted with us, WebCreative Media provides a safe and secure space for your website and emails. WebCreative Media are not responsible for emails that are not frequently backed up by the Client and cannot accept any responsibility for how mailboxes are used. WebCreative Media are also not responsible for any emails that are compromised due to Clients passwords, and we suggest to use hard to guess passwords as a result. When hosting with us, you are under no contract so are free to transfer away whenever required. If you require technical assistance when transferring to another platform this will be charged at the standard rate of £99.
12.3 Domains
WebCreative Media may purchase domain names on behalf of the Client. Payment in relation to, and renewal of, those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by late payment is not the responsibility of WebCreative Media. We charge hosting and domains annually every November and will contact you with the invoice at that time. Hosting is paid for the year ahead, and if you so choose to transfer away before this time has elapsed no refund for the remainder of the year will be due, as we pay for all domains and hosting upfront to 20i for the year ahead in advance.
12.4 Renewals
If the Client is hosted with WebCreative Media, an annual hosting fee will be applicable. This commences from the November after the hosting took place and is charged every year in advance via invoice. Failure to pay the hosting fee (£199 plus domain/SSL £79.99/Mailbox Upgrade costs) within a 1 month period will lead to suspension of your email and web services until paid. Failure to pay the hosting after a 6 month period WebCreative Media reserves the right to delete all data from its server, including all website, emails and email addresses on the affected package.
12.5 Termination
Termination of hosting services by the Client must be requested in writing via email and will be effective on receipt of such notice. Telephone or verbal requests for termination of services will not be honoured until and unless confirmed in writing.
If hosting is cancelled by the Client, WebCreative Media can provide a zip file of all design/Wordpress files for an additional charge of £99. Once the client transfers the website to another host, WebCreative Media does not accept responsibility to any damage caused to the site during transfer. (We are not able to assist with the transfer of the domain to another hosting platform, and can only release the domain from our side - you will need someone to assist you on the new server/hosting company you are moving to).
12.6 Technical Support
WebCreative Media operates on working days only, Monday - Friday 9am - 5pm (not including Bank Holidays), to offer technical support . This support is limited to customers who would like help setting up their emails with websites WebCreative Media are currently hosting, as well as server issues. However, any technical support required for updating a website will be charged at £55 per hour as per our standard web update rate - this includes software updates and content updates.
12.7 Backups
All customers who have had a website designed and developed by WebCreative Media are responsible for their own backups. If required, we can reinstate a copy of the site from original approval release. Monthly backups are available at an additional cost of £99 per year, and are not covered under our standard hosting package.
13. Web Design
13.1 Content & Turnaround
WebCreative Media will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at the date agreed with Client upon WebCreative Media receiving final payment upon completion, unless a delay is specifically requested by the Client and agreed by WebCreative Media.
In return, the Client agrees to provide WebCreative Media promptly with all necessary co-operation, information, materials and data, access to staff and timely decision-making which may be reasonably required by WebCreative Media for the performance of the Services. This shall include the Client delegating a single individual as a primary contact to aid WebCreative Media with progressing the commission in a satisfactory and expedient manner.
During the project, WebCreative Media will require the Client to provide website content; text, images, video and sound files, along with any relevant background information.
IMPORTANT - Clients who provide us with content are also responsible for creating original content, including text and images. Images provided to us from search results such as Google Images may be subject to copyright which WebCreative Media will not be held liable for. As such, we always suggest to customers to supply their own photography or to request photography from their suppliers with express permission to use it, avoiding any legal implications should this arise. Similarly with text, any copy supplied to us by a client will be used in good faith that this is entirely original and not copied from another website, and WebCreative Media will not be held liable for any repercussions from their website being de-indexed from Google search results or indeed any legal action taken by the affected company. As such, WebCreative Media always suggests to use original text in any content submitted to us.
13.2 Failure to Provide Content
WebCreative Media is a small business, and to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This is why we ask that the Client provides all the required information in advance. On any occasion where progress cannot be made with the Client’s website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of the Charges.
If the client does not get in contact with us to finalise the web project within a 2 month timeframe, then the deposit will be forfeit.
Text content must be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages must have the same titles as the agreed website pages. Contact us if you need clarification on this.
13.3 Web Browsers
WebCreative Media makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most widely used browsers (e.g. Firefox, Google Chrome, Safari). The Client agrees that WebCreative Media cannot guarantee correct functionality with all browser software across different operating systems.
WebCreative Media cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website was designed and handed over to the Client. As such, WebCreative Media reserves the right to quote for any work involved in changing the website design or updating backend software (such as themes, plugins, and PHP etc) to work with updated browser software/systems.
13.4 Design Credit & Marketing
A link to WebCreative Media will appear in small type at the bottom of the Client’s website. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £3000, a fixed fee of £250 will be applied.
The Client agrees that the website developed for the Client may be presented in WebCreative Media portfolio, and hereby grants WebCreative Media a worldwide, perpetual, non-exclusive licence to use its name, logo and branding for advertising, marketing and promotional activities.
14. Indemnity
All WebCreative Media services may be used for lawful purposes only. The Client agrees to indemnify of WebCreative Media of any damages, losses and expenses arising as a result of any and all actions or claims resulting from the Client’s use of WebCreative Media service.